Frontier Airlines' hidden policy could leave passengers stranded
The contract of carriage contains a troubling clause.
Frontier recently won the dubious honor of being the most complained-about major airline in America, beating out Spirit (the second-worst-rated airline) by a whopping 10 points and earning 23.3 complaints per 100,000 passengers.
Most of the complaints centered around things that you’d at least expect could go wrong, such as flight cancellations, flight delays, mishandling wheelchairs, and involuntarily bumping passengers because the airline had booked too many people on its flights.
