T-Mobile may be quietly planning a change customers will hate
This big change could frustrate customers.
T-Mobile has been losing customers left and right, with the company reporting a 5 basis point increase in customer churn year-over-year. This report came in the company’s first-quarter earnings report for 2025, and it refers to the number of customers who canceled service.
Rising prices on older rate plans, coupled with publishing plan prices that didn’t include taxes, are some of the potential reasons why customer dissatisfaction with the uncarrier is growing.
