McDonald’s CEO sounds alarm on major customer problem

The fast-food chain is struggling to shake an alarming trend that's hurting its sales.

May 2, 2025 - 16:08
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McDonald’s CEO sounds alarm on major customer problem

It’s a new year, and McDonald’s (MCD) , the largest fast-food chain in the U.S., is still suffering from concerning customer behavior, and its CEO is sounding the alarm on why this trend continues to grow legs.

In McDonald's first-quarter earnings report for 2025, it revealed that its U.S. comparable sales decreased by 3.6% year-over-year during the quarter. This contributed to the company seeing a 3% year-over-year decline in its operating income, which is profit after paying operating expenses.