Southwest Airlines makes harsh move amid alarming consumer trend
The airline is making a drastic change as it faces a growing threat.
Over the past few months, Southwest Airlines (LUV) has been determined to hit the reset button after facing several significant challenges impacting its finances.
In late 2023, the airline was ordered to pay a $140 million civil penalty after it sparked chaos by canceling more than 16,900 flights during a winter storm in 2022. Before facing the penalty, it had already refunded $600 million to the roughly 2 million passengers affected by the cancellations.
