American Airlines is cracking down on major customer complaints
The airline is raising eyebrows with its latest move to win back customers.
American Airlines (AAL) has had a rough start to 2025.
On Jan. 29, American Airlines Flight 5342 and a Black Hawk helicopter collided mid-air over the Potomac River in Washington, D.C. The collision killed all 64 American Airlines passengers and all three Black Hawk crew members.
This was the first major crash a U.S. commercial flight has had in 16 years and the most fatal U.S. airline disaster in almost 24 years. Since the crash, American Airlines' stock price has declined by roughly 27%.
