Technical breakdown leaves American Airlines travelers temporarily unable to manage flights
An outage of the airline's flight management and booking system lasted for over four hours.
As the software used to manage a carrier's flight bookings and ticket sales, airline reservation systems (ARS) are a computerized network that tracks flight schedules and inventory both internally and directly to consumers.
On the latter end, the traveler is able to see flights that are available for booking and manages existing reservations.
