T-Mobile announces bold offer to win back frustrated customers
The phone carrier makes a bold move to reverse a startling trend.
T-Mobile (TMUS) recently spotted an alarming shift in customer behavior shortly after implementing a series of price increases over the past year.
Most recently, in April, T-Mobile made the harsh decision to hike the monthly rate for a few of its older phone plans by $5. Weeks later, it further frustrated customers by increasing its Regulatory Programs & Telco Recovery Fee from $3.49 to $3.99 for voice lines and $1.40 to $1.60 for data-only lines.
