Fast-food chicken chain faces lawsuit over freshness, food claims
The national brand faces broad accusations about the quality of its food.
Fried chicken has become one of the most crowded spaces in fast food. Many chains claim to offer homemade or hand-breaded chicken, but some that say they do may not be telling the entire truth.
The challenge is that there's no real legal standard for words like homemade, hand-breaded, and fresh-made. Many chains, for example, will hand-bread their chicken and par-cook it to finish later. Others will fully cook the chicken, then re-dunk it in oil in order to heat it up.
Related: Taco Bell menu adds a popular McDonald's favorite
In both cases, the product is arguably homemade or hand-breaded, but it's also been sitting around all day (hopefully under proper conditions).
Many restaurants make claims that are legally defensible, but also a little dubious. There is a lot of gray area around words, and while there may be no intent to mislead, there’s a lot of room for interpretation.
