American Airlines plays catch-up to Delta on key customer concern
American Airlines is better late than never with this important security tech.
American Airlines has lagged behind its rival airlines lately regarding financial performance. In fact, when sharing its full-year 2024 earnings results, American reported a net income of $846 million, while its rivals did much better — Delta reported $4.7 billion and United reported $4.2 billion.
One potential reason for the disparity: American hasn’t kept up with the other two airlines in terms of providing the top-notch customer experience travelers expect when they choose a premium airline.
