Costco makes major tech changes (and more are coming)
The warehouse club believes it can serve its members in a whole new way.
Costco has never been a leader in much other than offering members low prices.
The company only innovates when it has to. During the Covid pandemic, for example, it took charge of its own shipping containers. That was a move made out of need, but it proved the company can be agile when possible.
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It has also done really well with Costco Logistics, a company it created because it did not like any of the other options it had for making larger deliveries.
"It's about 20% to 25% of our total deliveries for Costco Logistics, but it is about 80% to 85% of our big and bulky," CEO Ron Vachris said during Costco's third-quarter earnings call.
