Amazon sends surprise refunds (how to get yours)
The retailer has been sending money back to customers from purchases dating back to 2018.
Usually Amazon has a fairly basic refund policy.
It works like most retail stores in that you have to get the item back to the retailer in a limited amount of time.
The company makes the details very clear on its website:
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"Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you. For information on an item's return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item's return eligibility in your Order History," the company posted.
The problem is that over the years, the retail giant has not always followed its own policies and sometimes customers have not received their expected refund. Amazon has not always been clear as to why refunds were not issues.
In some cases, the company denies receiving the return, which is a challenge for consumers to prove otherwise. This happens often enough that Amazon has been sued for allegedly not following its own return policies.
